Counseling in Drug Information Ensures Patient Safety
In light of recent reports concerning medication errors being made in pharmacies such as Walgreens and CVS it has become clear that the companies need to insist their pharmacists follow established guidelines and take the time to counsel patients. In many professions mistakes happen which makes it imperative for pharmacists to follow through with double checking medication dispensed and counseling patients in the purpose, dosage direction and potential side effects of the drugs they are about to take. “If the pharmacist counseled the patient, eight of 10 errors that get through now would be caught,” says Carmen Catizone, executive director of the National Association of Boards of Pharmacy. Most states require an offer of counseling, but that is not enough according to Catizone. Patients typically decline an offer of counseling, but Catizone says pharmacists need to seize the initiative and counsel regardless. Universal counseling is possible only if the companies give pharmacists the staffing and the time to handle discussions with patients in an era of increasing prescription volume, says Daniel Hussar, a pharmacy professor at the University of the Sciences in Philadelphia. If patients “started to demand counseling from Walgreens and CVS, I can guarantee you CVS would be the best patient counselor in the United States, and so would Walgreens,” Hussar says. For patients to remain safe from possible medication errors disclosure is imperative when mistakes are made, but in an environment where victims are held hostage to silence by big pharmacies, justice and safety remain elusive. Hussar goes on to express frustration and impatience when the defense stonewalls and will not provide important data on individual errors due to the confidentiality agreements in place between parties. The Institute for Safe Medication Practices is preparing a federally financed study that could eventually recommend incentives to ensure that pharmacists counsel patients with prescriptions for 12 drugs associated with the most dangerous errors, but it remains to be seen if that will be enough.













