Manual Addresses Medical Mistakes with Success
The manual is the first of its kind. It guides medical staff through how to inform patients and their families of medical mistakes and apologize for them. The manual, called "When Things Go Wrong: Responding to Adverse Events," was compiled by 16 facilities affiliated with Harvard Medical School and published in March last year. The writers of the guide urge doctors and hospitals to be honest about mistakes. The manual states: Even if it is not clear whether medical malpractice has occurred, explain everything that is known and take responsibility. Express regret over the incident. If malpractice is discovered, apologize. Identify measures to avoid a recurrence of the error.
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